Hostess
Welcome guests, manage reservations, and keep seating running smoothly as part of a friendly restaurant team. Bring your organization and warm, attentive service to every visit.
We usually respond within a day
Executive Summary
Hours Friday and Saturday 9p-1a. Stand at front door, greeting guests and answering questions. Late night about 11p start charging cover charge, collecting cash, and giving change. On celebrity nights, issue wrist bands. Sell tickets and hand out flyers to future events for those leaving. Organize and arrange groups for bottle service. Possibility of hosting 5p-9p for dinner service.
Summary
The Hostess welcomes guests and supports a smooth, organized dining experience from arrival through seating. This role manages reservations and the waitlist, coordinates table assignments, and communicates with servers, managers, and other team members to support attentive, timely service.
Hostess responsibilities
Responsibilities include greeting guests promptly and courteously; confirming reservations and party details; managing walk-in requests and the waitlist; and providing accurate wait-time estimates. The Hostess coordinates seating based on table availability, guest needs, and service flow; escorts guests to tables; and shares relevant information with servers. This role answers phone calls, responds to guest questions, maintains an organized host stand and entry area, and may assist with opening and closing duties.
Guest service and teamwork
The Hostess works with servers, managers, and other team members to coordinate seating, communicate guest requests, and help maintain an orderly dining area. This role responds professionally to questions, feedback, and concerns, and seeks assistance from a manager when needed. The Hostess helps create a welcoming, respectful environment for guests and team members.
What helps someone succeed in this role?
Are you welcoming, organized, and comfortable communicating with a wide range of guests? Can you manage reservations and seating requests while staying calm during busy service periods? Previous host, restaurant, or customer service experience is helpful, along with a courteous manner, sound judgment, and the ability to manage changing priorities.
Hostess qualifications
The successful candidate can communicate clearly, follow service instructions, and use reservation or point-of-sale systems as needed. Customer service, teamwork, organization, attention to detail, and time-management skills are important. The ability to remain professional and helpful in a fast-paced environment is expected.
Work environment
This position works in a busy restaurant with frequent guest interaction, movement, noise, and changing service demands. Work may involve standing and walking for extended periods and working evenings, weekends, holidays, or high-volume service periods. The Hostess is expected to follow workplace safety and company procedures at all times.
- Location
- Manchester
- Salary
- $14 - $24/hour
- Employment type
- Part-time
About SoHo Bistro & Lounge
Experience the energy of Manhattan in the heart of the Queen City. SoHo Bistro & Lounge is a premier American restaurant and nightlife destination in Manchester, NH, pairing a swanky atmosphere with sophisticated NYC-inspired style. Whether you're joining us for dinner, handcrafted cocktails, or a late-night experience on the dance floor, SoHo brings dining and nightlife together under one roof.
The Restaurant Experience:
Join us for dinner and late-night dining in our main dining room and lounge, where our chefs serve elevated comfort food and small plates made from scratch. Settle in, grab a cocktail, and enjoy an atmosphere designed to carry you from dinner into the evening.
The Nightlife Experience:
As the night unfolds, SoHo transforms into one of Manchester's premier nightlife destinations after 9pm. Expertly crafted cocktails, live DJs and music, and an energetic dance floor come together for a late-night experience inspired by the lounges and nightlife of Manhattan.